Last updated 02 August 2026
The short version. Orders ship in 1–3 business days. Returns are accepted for 14 days on unused, unopened items only. Anything gas, liquid, or oil has touched cannot come back, for hygiene reasons. Faulty products are handled under warranty instead, with no 14-day limit.
Shipping
Processing time
In-stock orders are packed and dispatched within 1–3 business days. You will get a confirmation email when your order is placed, and tracking details when it ships.
Shipping cost
Shipping is calculated per item and shown at checkout before you pay. There are no surprises on the final screen.
Freight items. Large equipment such as steam saunas ships by freight. Because fuel surcharges move constantly, freight is quoted separately after you order and invoiced before dispatch. Those items show as "Free / quoted" at checkout, which means the shipping cost has not been charged yet, not that it is free. We will always confirm the amount with you before charging anything.
Delivery
Delivery estimates are estimates, not guarantees. We are not responsible for carrier delays, weather, or customs holds.
Risk of loss passes to you when the carrier collects the shipment.
Damaged in transit
If your order arrives visibly damaged:
- Note the damage with the driver before signing, if you can;
- Photograph the outer packaging and the contents;
- Contact us within 5 days of delivery.
Carriers routinely reject claims reported later than this, so please do not wait.
International orders
You are the importer of record and responsible for all duties, taxes, and customs compliance in your country. Refused or seized international shipments are not refundable. Ozone equipment is restricted in some countries. Please check before ordering.
Returns
Why our policy is strict
This equipment carries gases, liquids, and oils that people put in water they drink, on their skin, and in their mouths. Once a unit has been run, or an accessory unsealed, it cannot be cleaned to a standard we would be willing to sell to the next person. So we do not resell returned equipment, and we cannot accept it back.
We would rather be upfront about that before you buy than argue about it afterwards.
What we can accept
Within 14 calendar days of delivery, if the item is:
- 100% unused;
- Unopened, factory seals intact;
- In its original packaging, complete with manuals and accessories.
What we cannot accept
No exceptions on any of these:
- Anything powered on or run, even once;
- Anything gas has passed through;
- Anything that has touched water, oil, saline, or any liquid;
- Anything removed from sealed packaging, used or not;
- Tubing, diffusers and stones, cannulas, catheters, syringes, cups, bags and similar personal-contact accessories, once opened;
- Oils and consumables of any kind;
- Custom, special-order, clearance, open-box items, and gift cards.
Not sure an accessory fits your setup? Ask us before you open it. We would much rather answer a question than turn down a return.
How to start a return
- Contact us within 14 days of delivery with your order number and reason.
- We issue an RMA number if the item qualifies.
- Ship it back within 7 days of getting the RMA, with the number marked on the outside.
Parcels sent without an RMA are refused.
Costs and refunds
| Item | Who pays |
|---|---|
| Return shipping | You, unless the return is our error |
| Original shipping charge | Non-refundable |
| Restocking fee | Up to 15%, only if packaging is damaged or missing |
Use insured, tracked shipping,you carry the risk until it reaches us. Every return is inspected on arrival. If it turns out to have been used, opened, or exposed to gas or liquid, we cannot refund it; we will return it to you at your cost or dispose of it after 30 days.
Approved refunds go back to your original payment method within 10 business days of inspection.
Faulty or Defective Products
This is not a return. It is a warranty claim, and there is no 14-day limit.
If your equipment arrives non-functional or fails during normal use, contact us with your order number and a description of the fault. We coordinate the claim with the manufacturer.
The manufacturer's warranty, including the lifetime warranty on the ozone chamber, where applicable, passes through to you on its original terms. Full details are in the documentation supplied with your unit, and in Section 12 of our Terms.
Warranty does not cover misuse, accidental damage, unauthorised repair, incorrect oxygen supply, non-ozone-resistant materials, or moisture damage.
Cancelling an Order
Contact us as soon as possible. If it has not shipped, we will cancel and refund in full. Once it is with the carrier, the return policy above applies instead.
Questions
Anything unclear, get in touch through our contact form before you order. The full legal terms governing shipping and returns are in Sections 10 and 11 of our Terms of Service.